退款政策

Refund & Return Policy

30-day return window

For eligible non-sale products, you may request a return within 30 days of delivery. For returns unrelated to a quality issue, items must be unused, in their original packaging and in the same condition as received. Proof of purchase is required.

Request a return

Email jesuislydia3321@gmail.com with your order number and reason for the return. For a quality issue, include photos or other details so we can assess the problem. Please contact us before sending any item back and follow the return instructions we provide.

Return address

Recipient: Lydia Li
Shuimu Qinghua, Shengcheng Subdistrict, Shouguang City, Shandong Province, 262700, China.
中国山东省寿光市圣城街道水木清华，邮编：262700
Phone: +86 13573653321

Returns are sent to China. Contact us before dispatch to confirm any additional delivery details needed by your carrier.

Return shipping costs

We cover return shipping costs for returns caused by product quality issues. For other return reasons, the buyer is responsible for return shipping costs. Contact us before arranging a return so we can confirm the shipping arrangements.

Sale and promotional products

Sale and promotional products are final sale and are not eligible for ordinary returns. If a product has a quality issue, contact us so we can assess and resolve it. This policy does not limit applicable statutory rights.

Refund processing

After receiving and inspecting an approved return, we will notify you of the refund decision. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the refund. If you have not received the refund within 15 business days after approval, contact us.